Privacy Policy

1. Introduction

Welcome to PagePilot. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website and use our AI Facebook automation services.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: First name, last name, username or similar identifier, and KYC (Know Your Customer) documents (such as ID cards) required to verify your identity to comply with anti-spam regulations.
  • Contact Data: Email address and telephone numbers.
  • Integration Data: Facebook Page IDs and Facebook Page Access Tokens. Important Note: Your Page Access Tokens are securely stored in our encrypted database. However, to provide effective support and troubleshooting, authorized system administrators possess the capability to securely access these tokens without requiring explicit per-session permission from the user.
  • Financial Data: Records of payment requests, transaction IDs, and package subscriptions (e.g., bKash, cryptocurrency payments). We do not store sensitive credit card information natively.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer and verify your identity through our mandatory KYC process.
  • To power the AI agents that reply to your Facebook comments, Messenger threads, and schedule automated posts on your behalf.
  • To manage our relationship with you, including notifying you of subscription expirations and application updates.
  • To allow our administrators to perform necessary technical diagnostics and ensure the reliable operation of the webhooks connected to your social accounts.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know, explicitly tied to their granular Staff Permissions.

5. Your Legal Rights

Depending on your jurisdiction, you may have the right to request access to your personal data, request correction, request erasure, object to processing, or request restriction of processing. To exercise any of these rights, please contact our support team.